FAQ

Flaneurz
Contact us:
info@flaneurz.com
Please check that your question is not answered in the FAQ ­


Follow us:
Facebook : www.facebook.com/flaneurz
Twitter : www.twitter/flaneurz ­

Partnership:
Contact us at info@flaneurz.com. inform your company/brand name, your adress and the type of partnership you wish.

Job: 
Please refer to the jobs page.

Newsletter :
You want to have exclusive informations about Flaneurz, please subscribe here

Product

What is it ?
 


How to clip on/clip out your On Wheelz:

Here is a tutorial video, you can also refer to the user guide delivered with your On Wheelz.
 

Product testing:

Follow us on Newsletter and our social networks to be informed of Flaneurz’ participation to events where you will be able to try our products. We are thinking of the possibility to invite you to our workshop to try the On Wheelz. For this you will also be informed thanks to our newsletter.

Shoe Comfort: 
On Wheelz System has been designed in collaboration with INP “National Institut of podiatry” in addition of two years of research and development before product launching. The shoe is flexible while walking and comfortable.

Out of stock item:
If the size of the item of your choice is mark as “out of stock”, click “sign up to get notified” to be informed of a potential restock.


Waterproofness:
Flaneurz doesn't garanty shoe waterproofness.

Size selection:
You will find a size chart on each product page in the size chart tab. Watch out, sizes are different from one shoe brand to another

Waranty: 
Products are not exchangeable or refundable without proof of a manufacturing defect. Products have a two year warranties, allowing time for defects to be recognized should any exist. During this period, Flaneurz will confirm or deny proposed defects, diagnosing any problems having to do with their products, then if deemed necessary by repairing them or replacing components. This warranty does not cover the purchasing of a wrong sized product or any issue about comfort. This warranty is attached to the consumer making the initial purchase and is not transferable.

This warranty does not cover damage caused by:

  • Improper maintenance, normal wear and tear, or careless/inappropriate use of your On Wheelz.

  • Any violent shock to the On Wheelz.

  • Any technical change made by the user.



 Worn shoes:
In the near future, we will offer shoes with integrated On Wheelz system that will allow you to use the rolling part previously bought. You will also be able to send us your shoes for us to install the On Wheelz system in them
 
Where is the serial number of Flaneurz' rollerskates? : 
The serial number of Flaneurz' rollerskates is written at the end of the user guide and under one of the two rolling parts. 
ORDER(S) :  
“My cart” definition:
My cart sums up the items that you want to buy.

"My cart” modification:
The cart can be changed, that is to say that you can change your item selection.

Inscription / Account creation:
After choosing your items you are going to be guided to a page to create your account. You will just have to fill up the form. All the required fields must be filled.

Ordering:
Once your item selection done and your account created you can check them out.

Order validation:
After checkout you’re going to receive a confirmation email that sums up your item, gives you an estimated date for delivery and your invoice. If you don’t receive this email, check your personal data and contact Flaneurz : help@flaneurz.com

Cancelling or changing your order:
After checkout it is not possible to cancel or change your order, you will have to wait for delivery and send the items back to us, following the steps detailed here. ­ 

Book items in advance:
 
It is not possible to book items in advance on Flaneurz' e-shop.

 

CLIENT ACCOUNT: ­ 
Account creation:
Click on “settings” tab then “log in” and fill the fields.

Log in:
You have to use your ID and your password.
 
Unsubscribing:
You can unsubscribe from Flaneurz’ website by asking it to : help@flaneurz.com. We will confirm your unsubscribing by email. Your unsubscribing will lead to your account deletion. ­ 

Personal data modification: 
Click on “settings” tab then “log in”, log in with your ID and password, then you can edit your personal data.

Forgot your password:
Click on “settings” tab then “log in”. Click on “Forgot your password”, enter your email address below. You will receive a link to reset your password. ­ 


PAYMENT :  
Online payment:
Payment of the Products must be made in full at the time of ordering, through the secure online payment gateway on the Website. ­

Non-payment:
Flaneurz reserves the right to suspend or cancel all orders and/or deliveries in case of non-payment of any amounts due by the Purchaser, in case of incident of payment, or in case of fraud or fraud attempt in connection with the use of the Website. Penalties of an amount equal to one and a half times (1.5 times) of the basic interest rate are applicable by law to the unpaid amounts from the moment of the notification of the rejected bank payments. ­ 

Payment method:
3D Secure: Securised payment protocol on internet made by Visa and Mastercard.
Paypal:  worldwide online payments system



SHIPPING AND DELIVERY : ­ 
Shipping:
The prices of On Wheelz include shipping. Additional accessories ordered with On Wheelz are shipping free. Regarding accessories ordered separatly, shipping costs are not included in the price written on the product page but are mentioned in the checkout.

Delivery mode: 
Colissimo ­ 

Delivery times: 
You will be informed when on the checkout page, those informations will also be summed up in the confirmation email once your order will be done. ­ 

Delivery times default : 
see term of use here

International Shipping:
Outside the European Union and the French overseas departments and territories, customs duties or local taxes are due and can be invoiced when the Purchaser receives his package, in addition to the price paid to Flaneurz. Those duties and taxes, whose exact amount Flaneurz cannot determine in advance and about which Flaneurz cannot inform the Purchaser, prior to his order, shall remain at the expense of the Purchaser, who is the only responsible of the successful fulfilment of declarations or formalities related to it. ­ 

Not delivered product:
Contact us at help@flaneurz.com and tell us your order number. 


Order Tracking:
When your order will be shipped, you will receive an email with a tracking number. With this tracking number you will be able to follow the shipping of your product.
 
Delivery address modification:
You can modify your delivery address while ordering. If you changed it after checkout, please contacthelp@flaneurz.com ­ 

Delivery adress is not the same as billing address: 
You can modify it while ordering. 

RIGHT OF WITHDRAWAL - RETURN(S) :  
The Purchaser has fourteen (14) working days within the date of receipt of ordered Products to withdraw it without having to give any reasons or incurring penalties, except, if necessary, return costs.

The Purchaser who wishes to exercise his withdrawal right must warn Flaneurz at the address indicated in the present article 2, before expiry of above deadline, enclosed withdrawal form to the present terms and conditions duly filled out, or a statement in which he clearly formulates his commitment that he wants to withdraw including his order number.

The products must be returned to Flaneurz in their original packaging, properly sealed, no trace of use. They must be accompanied by a copy of the relevant invoice. The Purchaser is held responsible in case of deterioration of the Products upon their return to Flaneurz.

The Purchaser will be reimburse as soon as possible and no later than within fourteen (14) calendars day after the effective date of receipt by Flaneurz of the returned Products, of the full amount paid for his order, deduction of return cost as the case may require, that shall remain payable by the Purchaser. Flaneurz reserves the right to defer this reimbursement until the effective recovery of the Products.

Exchange:
Products are not exchangeable or refundable without proof of a manufacturing defect. Products have a two year warranties, allowing time for defects to be recognized should any exist. During this period, Flaneurz will confirm or deny proposed defects, diagnosing any problems having to do with their products, then if deemed necessary by having them repaired or by replacing components. This warranty does not cover the purchasing of a wrong sized product or issues with comfort. This warranty is attached to the consumer making the initial purchase and is not transferable.