/FAQ
Questions about our rollers, orders, or deliveries? Find the essential answers here. We're available at every step.
/FAQ
Got a question? You’re probably in the right place. Find everything you need to know about our detachable rollers, ordering, shipping, returns, or compatibility between Flaneurz and Slades. Our team is here to support you before, during, and after your purchase.
DETACHABLE ROLLER SKATES - SLADES
The Slades pack consists of a pair of shoes equipped with the Slades system, rolling bases, and a release key.
Click on "Size Guide" (next to the "Choose your size" field) to select the shoe size. If you're unsure, it's better to choose the larger size for more comfort.
To learn more, visit ici.
The choice of the origin of the materials used in the composition of Slades roller shoes combines accessibility and innovation.
The shoe, with a French design, is made in Portugal. In order to allow as many people as possible to ride in Slades, the Rolling Parts are assembled in France from French components (mechanical system) and Chinese components (plates, wheels, bearings).
The Slades shoe is made of organic cotton and suede for the upper, thermoplastic rubber for the sole, and stainless steel for the mechanical parts.
- The rolling bases are made of high-impact injected polypropylene plates and 100% recycled ABS plastic frames.
The spacing of the Slades plate varies according to the selected shoe size.
Here are the technical aspects of the other elements:
- Wheels: Hardness 80 A, size 62 mm x 32 mm
- Bearings: ABEC 5
- Cushion: 86-88A, medium hardness.
- Threading of the front stop: American (5/8”)
During this period, Flaneurz commits to repair or replace, at its sole discretion, any defective products related to a manufacturing defect. The warranty does not cover comfort issues. This warranty is attached to the product.
The use of Slades shoes is not recommended for activities that cause abrasion of the soles.Cette garantie ne couvre pas les dommages résultant :
- From negligent, inappropriate, or abusive use or damage caused by poor maintenance.
- Normal wear and tear of the product.
- From a strong violent impact or intentional damage.
- Of any technical modification made by the user.
This product is suitable for skaters of all levels. For beginners, a few lessons may be helpful to master the most basic skating techniques (stopping, gentle slopes, learning how to fall without getting hurt, managing turns, etc.).
Our user manual and tutorial video will help you understand how the hook and unhook system works step by step.
The 80A hardness wheels will allow you to ride both outdoors and indoors.
During the manufacturing of the Slades shoe, the sole is directly injected around the mechanical system. It combines the unique system of its parent company, Flaneurz, with the need for accessibility. This patented invention, certified by elite skaters, allows Slades to offer total quality flexibility with a trendy look. Our Research & Development teams have ensured that the shoe is comfortable and flexible while walking.
Three years of Research & Development were necessary for the design of the Flaneurz mechanical system. We collaborated with the INP (National Institute of Podiatry) to ensure that the transformed shoe remains comfortable and flexible while walking, as well as during gliding.
The continuous improvement of the product allows us to make the system increasingly discreet.
Find our maintenance tips on this page.
For maximum safety, it is recommended to equip yourself with protective gear (helmet, knee pads, elbow pads, wrist guards...).Vous trouverez des nos protections Slades ICI
Upon receipt and before each use of a pair of Slades, it is necessary to check that:
- The trucks should be well tightened (14 mm socket wrench or open-end wrench)
- The wheels should be properly tightened (13 mm socket wrench)
- The front stops should be well tightened (22 mm open-end wrench)
- The pivot nuts of the trucks should be tightened properly (13mm wrench)
- We invite you to consult our user manual for more details on our usage recommendations.
The Slades release key is available for sale on our e-shop (in blue or black color).
In case of emergency, you can use a 2.5mm Allen key to unlock your Slades system.
You can install all front stops with a US thread (5/8”) on your Slades rolling base.
Upon receipt and before each use of a pair of Slades, it is necessary to check:
- Tightening the trucks: 14 mm socket wrench or flat wrench
- Tightening the wheels: 13 mm socket wrench
- The tightening of the front stops: 22 mm flat wrench
- The tightening of the pivot nuts of the trucks: 13mm flat wrench
Our products comply with the NF EN 13899: 2003 standard and belong to CLASS A: Roller skates intended for users weighing between 20KG and 100 KG.
A unlock key is included in your pack Ready-to-Roll. If you lose it, you can order a new one directly from our e-shop.
DETACHABLE ROLLER SKATES - FLANEURZ
Le Complete Rollers Pack includes a pair of shoes equipped with the Flaneurz system (transformed soles) as well as two rolling parts that can be clipped under the shoe. A
L’offre Shoes Only is accessible to Clique members who are already equipped with a pack Complete Rollers With this offer, you are ordering a new pair of shoes equipped with the Flaneurz system. This pair is compatible with your previously acquired rolling part. Discover the possible options thanks to this offer on this page.
For your pack Complete Rollers or for your Shoes Only. You have the option to send us your own pair of shoes. It must meet the following manufacturing criteria:
/TECHNICAL CONSTRAINTS
- New shoes (never worn outside)
- The shoe size must be between European sizes 35 and 46 ⅔
- Flat sole made of rubber material
- Minimum sole thickness: 7mm at the front and 13mm at the back
- Maximum sole thickness: 32mm at the back
- The roughness of the sole must not exceed 5mm between the area in contact with the ground
- The tongue must allow access to the internal part of the shoe
/ERGONOMIC CONSTRAINTS
- The shoe must provide good support for the heel during walking movementLa chaussure peut être basse
- When placing your order, you are asked for a URL link (internet link). This allows us to verify that your shoe is indeed compatible. A team member will contact you and provide the shipping address within 24 business hours.
- The purchase and shipping of the pair of shoes are your responsibility. It is entirely possible to have a pair of shoes delivered from a third-party e-commerce site by directly providing the address of La Flânerie.
Each pack Complete Rollers includes a user guide describing each step of the clipping and unclipping movement. The tutorial video also serves as a reference and teaches you the movement.
Don't forget to turn on the subtitles to access the explanations.
All front stops with American threading. We offer on our site the Rookie models as well as some jam plugs.
The transformation of your shoe to install the Flaneurz system does not change the size you will choose. Take your usual size. If you are unsure between two sizes, we recommend for your comfort to choose the larger size, as your foot may tend to swell during sports activities.
The transformation of your shoe to install the Flaneurz system does not change the size you will choose. Take your usual size. If you are unsure between two sizes, we recommend for your comfort to choose the larger size, as your foot may tend to swell during sports activities.
When ordering Shoes Only You can choose a new shoe that is not the same size as your first pair. Thanks to the serial number, we will have the ability to replicate the positioning of the "female" system (in the sole) exactly. Your shoe size may vary by plus or minus one and a half sizes.
Your serial number is stamped under your right rolling part. Its format is as follows: XS or L; for orders placed before 2021, the format is: FZ _ _ _ _. It will be useful for communicating with the Team if you encounter any issues with your Flaneurz system, as well as for all your Sole Shoes orders. If you are a KickStarter customer, then your serial number has the following format: KS _ _ _ _.
The "Rolling Parts" tab allows you to discover all the technical specifications of the rollers we offer. You can also find this information in our article "The Flaneurz Ranges ».
- In order to best adapt to the various skating practices, Flaneurz offers three options for rolling parts to equip the shoes of your choice: the Slades rolling parts, the Iconic range, and the Premium range from Flaneurz.
-
One element is common to each option: the clip system and unclipping. All the differences between the ranges can be found in the article «The Flaneurz Ranges ”, in the “Rolling Parts” tab present on all product pages as well as on this page
The detachable Flaneurz rollers have been designed to offer a new opportunity for gentle mobility. They are primarily intended for leisurely rides and urban commuting. It is also quite possible to get started with roller sports. However, your Flaneurz are not designed to withstand use in skateparks or during very violent impacts.
Flaneurz does not guarantee the waterproofness of the shoes. This is an area for improvement that we are working on.
All Flaneurz detachable rollers are handmade, one by one in our workshop in Grenoble (Alps - France). Six machines and two hours of work are needed for their production. We are talking about our know-how made in France here.
All Flaneurz detachable rollers can be purchased on our e-shop. If you would like to try the product, we offer daily appointments at the Flaneurz store (meet with a Team member to try on different models of shoes and rolling parts). You can make an appointment directly through our website (category “Boutique“).
Knowing how to brake while roller skating is essential for gaining freedom and enjoyment. We will explore together the basics of your learning. Whether you are a beginner or experienced, we have gathered in this article the practices most likely to help you progress.
You will find in our accessories a transport leash (transport strap) as well as Buddy Bag, a revolutionary new solution for transporting your roller skates.
Jam plugs are often used by roller dancers to protect their plates during practice. As a replacement for the front stopper, the plugs allow for a better range of motion forward in your roller. We offer two models, thejam plugs are compatible with the Iconic rolling part, the mini-stoppers Roll-Line are compatible with the Premium rolling part.
The rear brake allows you to brake very easily during your first roller sessions. It is installed at the back of one of your rolling parts. You just need to lift the two front wheels to drag the pad on the ground and slow down. It is compatible with the Iconic range.
All front stops with American threading. We offer on our site the NYFI models.
All front stops with an ISO thread. We offer them on our site the classic Roll-Line front stoppers, ou les front bumpers Roll-Line Rink Hockey and (available in two sizes).
We market our innovation at a fair price. Our rollers consist of a pair of branded shoes, roller components chosen for their quality and reliability, and our entire mechanical interface. They are handcrafted, one by one, in our workshop in Pantin by experienced labor. The price is justified by all these elements and heavily depends on the cost of the raw materials used.
PERSONAL ACCOUNT
If you are unable to retrieve your password, you can click on the “Forgot Password” link when logging into your account. You will receive an email asking you to reset your password. By clicking on the link sent, you will be able to create a new password. If you are unable to change your password yourself, feel free to write to us so that we can assist you.
You can unsubscribe from the site at any time by sending us a request to that effect at info@flaneurz.com.
We will confirm your unsubscription later.
Your unsubscription will result in the automatic deletion of your account.
The Flaneurz personal account allows you to enter all your information and place an order on the Flaneurz website. To create it, simply click on the little person icon at the top right of your screen. Once your account is created, you will receive an email confirming your successful registration. To log in, only your email address and the password you set will be required.
ORDER
- When you have selected the product(s) you wish to order, place them in your "Cart" by clicking on "Add to cart".
- You then have a choice to make: "Continue Shopping" or "Checkout," select "Checkout" to go to your "Cart."
- When you have finished, you arrive at your "Cart." Here you can either "log in" (if you are not logged in) or "place the order" (if you are already logged in).
- You will then be asked:
- Billing information (address on the invoice)
- Delivery information (address where your Flaneurz or Slades rollers will be delivered)
- Delivery and sales fees
- Payment information: choose here the type of credit card you wish to use, or Paypal
- Order verification: Before proceeding to the secure payment platform, please double-check that the contents of your order are correct
The announced production times are 4 to 8 weeks (upon receipt of the order - and of the shoe for the Custom orders because our production is in the process of moving to Grenoble. Each roller is handcrafted one by one, which takes time. The status of your order remains "In progress" during this entire period. If you would like an update on the production, please feel free to write to us.
When your order is confirmed, you are redirected to a page on the site that mentions your order number and confirms that it has been properly processed. At the same time, you receive an email summarizing the order. If you do not receive this email or have not seen the order confirmation page, your order may not have been processed. Feel free to contact us with any questions.
The order for Flaneurz detachable rollers can be placed anywhere in the world.
It is not possible to cancel or modify your Flaneurz order from your personal account. For any requests of this type, please feel free to write to us directly, and do so as quickly as possible.
It is entirely possible to order Flaneurz and Slades products at the same time. You just need to add everything to your cart and confirm your order!
PAYMENT
The available payment methods on our e-shop are as follows: Credit Card - Visa - Mastercard - American Express - Klarna - Paypal - ApplePay - Google Pay
The payment for your transactions is handled by Stripe or Paypal. No data necessary for the transaction passes through our site, and we do not store any information related to your payment method. Additionally, browsing on the Flaneurz site is done via the HTTPS protocol.
- The payment in three installments without fees is available with Klarna if you are in Spain, France, Germany, Austria, Belgium, Finland, Greece, Italy, the Netherlands, Portugal, Ireland, Italy, or the United Kingdom. The option will be offered to you when selecting the payment method for your order.
-
Paypal offers to some of its users the payment service in four installments If you choose the PayPal payment method on our e-shop, then the option will be automatically offered to you if you meet all the conditions to qualify for it.
If you are unable to complete your order on our e-shop, feel free to write to us.
SHIPMENT AND DELIVERY
Flaneurz offers free shipping for all orders of 350€ / 400$ or more, anywhere in the world. If you place an order under 350€ / 400$, the shipping fees applicable to your country will be available during the checkout process, in the "Shipping and Sales Fees" section.
We entrust all order shipments to our service provider Chronopost.
- Metropolitan France: the delivery times are 10 days. Orders are shipped by our provider Chronopost. You have the option to have it delivered to your home or to a pickup point.
-
International: your pair of Slades is shipped from France (Caen). Taxes (customs fees) may apply depending on the country. These taxes are your responsibility.
When your order is shipped, we provide Sendcloud, our shipping solution, with your email and phone number so they can notify you about the delivery status. You will be notified for the first time when we create your shipping label, and then again when it is sent via Chronopost. You will also have the option to track the progress day by day with the tracking number that will be assigned to you and communicated. If you do not receive the tracking emails or need assistance, please feel free to write to us.
- If you are not present when your delivery person arrives, an email will be sent to you to reschedule the delivery to your home or to a Chronopost pickup point.
-
If the package returns to us "unclaimed," its reshipment will be at your expense.
Delivery to a pickup point is entirely possible; you can choose this option in the "Shipping Method" section when placing your order on our site.
Changing your delivery address after your order has been confirmed is not possible. For any specific requests, please contact us promptly.
Your package will be delivered to you upon signature at the delivery address you provided. However, you may encounter different situations:
- If your package is "Returned to Sender": We will make sure to contact you within 2 business days after receiving the package to reship it to you (at your expense) under the best conditions.
-
If your package is "Delayed": this status may be displayed for various reasons. Chronopost will contact us if they require additional information about the package or your address.
Your order will be shipped from France (Caen). Taxes may apply depending on the country you are in. These taxes are your responsibility.
Customs duties or local taxes may be applicable and can be charged to customers outside of the European Union as well as in overseas territories. However, we cannot determine the exact amount, nor can we cover these specific fees.
RETURN AND REFUND
The exchange of a Flaneurz order «Custom» is impossible, as it concerns a shoe provided by your services.
The exchange of an order «Collection » is possible on an exceptional basis if your product has not been worn in walking or sliding situations and if we have the smaller or larger size you need in our stock. The exchange request must be made within 14 days* after receiving the product. The shipping costs related to the return of your product and its reshipment are your responsibility.
For any exchange requests, feel free to write to us.
Exchanges are possible within 14 days if you have not worn your Slades outdoors and have kept their original packaging. You can check our exchange and return policy on this page. Write to us as soon as possible to make your exchange request.
You have a period of 14 working days* from the date of receipt of the ordered products to withdraw without having to provide reasons or pay penalties, except for the return shipping costs, which remain your responsibility and must be paid by you. You must return the products in their original packaging, unopened and without any signs of use (worn shoes, scratched wheels...). Along with your products, you will include a copy of the purchase invoice and the withdrawal form, if it is a final return, which you will find at the bottom of our page. General Terms and Conditions of Sale, at the following address: Flaneurz - 22 Jean Monnet Street, 14460 Colombelles.
For a standard exchange, if previously approved with the Flaneurz Team, you can send us your rollers in any way you prefer. Additionally, you may be asked to return only your pair of shoes or just your rolling part, depending on the issue you are experiencing.
- The return shipping costs are your responsibility. We will provide you with shipping instructions once the return is approved by our agents.
- You can check our page Exchanges and Returns for more details.
In case of a return, you will be fully refunded minus the return shipping costs, which will be your responsibility.
You will be refunded as soon as possible and no later than 14 days from the date Flaneurz effectively receives your returned products.
If you have not received your refund after 14 days following Flaneurz's actual receipt of your returned products, please contact us immediately at info@flaneurz.com.
AFTER-SALES SERVICE
First of all, make sure that you have accurately reproduced the movements that we invite you to perform in your user guide as well as in the tutorial video Clipping in is often a complicated movement at first, as your mechanical system and grips are new. We encourage you to replicate the movement by making a large left-right twisting motion to perfectly slide your shoe back. You can also try clipping your right shoe onto your left pedal and vice versa, to help break in the system.
If you notice a manufacturing defect on your rolling part or if the clip seems impossible to you, please write to us at info@flaneurz.com. Don't forget to attach photos illustrating the problem encountered as well as an explanation of it.
If you notice a defect in the female system present in your sole or if the clip seems impossible to attach, please write to us at info@flaneurz.com. The detachment of the topys (rubber pieces glued to your rear system) is normal and can occur over time and depending on your walking. This piece is purely cosmetic and does not affect the Flaneurz system in any way.
FLANEURZ/SLADES INTER-COMPATIBILITY
Slades is the new brand of roller shoes from Flaneurz, accessible to everyone! It combines the unique system of its parent company, Flaneurz, with the need for accessibility.
- The shoes equipped with the Flaneurz system are compatible with the detachable Slades rollers as long as the sizes of each element match and vice versa.
- The offers Shoes Only Flaneurz et Slades allow you to acquire new shoes equipped with our system when you already own Flaneurz or Slades rolling parts.
- We invite you to consult this page to discover how the Sole Shoes offers work.
The offers Shoes Only Flaneurz et Slades allow you to acquire new shoes equipped with our system when you already own Flaneurz or Slades rolling parts.
We invite you to consult this page to discover how the Shoes Only offers work.
To install this Web App in your iPhone/iPad press
and then Add to Home Screen.